[vc_row][vc_column][vc_toggle title=”1. When will I receive my order? “]Each order is very different so it would depend on the amount that we will have to produce and which country you are ordering from. From past experiences local shipping in Bali with TNT can take 1 or 2 working days (express option) or 3 to 5 working days (standard option). International shipping with DHL takes 3 to 5 working days. Once we know the volume of your order we will be able to give you a more accurate indication of when you will receive your order.[/vc_toggle][vc_toggle title=”2. How much will it cost to ship my order? “]The cost of the shipping would depend on the volume of the order and where you are shipping it to. Once you have decided on your order we will be able to give you a more accurate indication of how much it will cost to ship the order.[/vc_toggle][vc_toggle title=”3. What payment methods do you have available?”]We offer a bank transfer method, paying by credit card and PayPal.[/vc_toggle][vc_toggle title=”4. Will I be charged sales tax? “]Yes, there will be 10% local sales tax charged. There is no tax charged on international orders but you will have to pay import taxes which we can inform you of once we know your order and the country in which you will be receiving the order.[/vc_toggle][vc_toggle title=”5. What if I would like to cancel an order? “]No orders can be cancelled, once production has started as we make the clothes specifically to each order. Should you still choose to cancel your order, the money will not be refundable.[/vc_toggle][vc_toggle title=”6. What if I would like to make a change to my order?”]Changes may be made before production starts. Once production has started, unfortunately we will not be able to go through with any changes.[/vc_toggle][vc_toggle title=”7. What if I want to change my shipping information? “]Please contact us should you wish to change your shipping information. We will happily make the changes to any info before the order is in transit.[/vc_toggle][vc_toggle title=”8. When will the money be charged to my card and reflect in my account? “]Local orders (Indonesia), should reflect within 24 hours in your account.
International orders may take 3 to 5 days to be reflected in your account.[/vc_toggle][vc_toggle title=”9. Where can I find an invoice for my order? “]Please contact us should you wish to change your shipping information. We will happily make the changes to any info before the order is in transit.

Local orders (Indonesia), should reflect within 24 hours in your account.
International orders may take 3 to 5 days to be reflected in your account.[/vc_toggle][vc_toggle title=”10. Do you take international orders? “]Yes, we most certainly do.[/vc_toggle][vc_toggle title=”11. What is your return policy? “]We do not offer return as an option once sale is final, p­lease refer to our Return Policy section in our Terms and Conditions[/vc_toggle][vc_toggle title=”12. How do I return my order? “]Please refer to our Return Policy section in our Terms and Conditions[/vc_toggle][vc_toggle title=”13. Will I be charged for return shipping? “]Yes, you will be accountable for all the expenses.[/vc_toggle][vc_toggle title=”14. What if my order is defective or something is missing? “]Please contact our friendly customer service department and we will handle the situation and make sure that you get the order you wanted or your cash back.[/vc_toggle][vc_toggle title=”15. My order hasn’t arrived yet. What do I do? “]As we provide you with a tracking number, first try tracking your order.

Within Indonesia:

J&T –  http://jet.co.id/

JNE – http://www.jne.co.id/id/tracking/trace

 

Out of Indonesia:

TNT – https://www.tnt.com/express/en_vn/site/home.html

DHL- visit https://dhlecommerce.asia/track/Track?ref=

 

If tracking doesn’t resolve the issue then contact the company directly

Within Indonesia:

J&T – http://jet.co.id/contact

JNE – http://www.jne.co.id/id/tracking/trace

Out of Indonesia:

TNT – https://www.tnt.com/express/en_vn/site/support.html

DHL- http://www.dhl.co.id/en/contact_center/contact_ecommerce/contact_ecommerce_consumers.html#contactus[/vc_toggle][vc_toggle title=”16. What if an item is out of stock? “]All our products are made to order, so we will provide you a time that we can get the items to you.[/vc_toggle][vc_toggle title=”17. How do I know my order has gone through? “]You will receive a confirmation via email. If you do not receive this email, please contact our friendly customer service department[/vc_toggle][vc_toggle title=”18. Do you keep my credit card details? “]No we do not. Please refer to out Privacy Policy section in our Terms and Conditions.[/vc_toggle][vc_toggle title=”19. Where are the clothes made? “]The clothes are made in Indonesia.[/vc_toggle][vc_toggle title=”20. May I use your product images?”]Yes, you are welcome to use our images on your site or for a catalogue.[/vc_toggle][vc_toggle title=”21. How can I become a seller buyer on RB8? “]Please register on our website, we look forward to doing business with you![/vc_toggle][vc_toggle title=”22. Is there a minimum order? “]Yes, you will have to order items up to the value of $1000.[/vc_toggle][vc_toggle title=”23. What currency will I be charged in? “]With PayPal you may only pay in USD but otherwise we accept Euros (+€35 fee), USD (+$35 fee) or Indonesian rupiah.[/vc_toggle][/vc_column][/vc_row]